- #Apple support phone number not automated how to#
- #Apple support phone number not automated password#
An automated system answered and said I’d reached Apple Support, and that my expected wait time was about one minute and thirty seconds. KrebsOnSecurity called the number that the scam message asked Westby to contact (86). “This was so convincing I’d think a lot of other people will be falling for it.” “I told the Apple representative that they ought to be telling people about this, and he said that was a good point,” Westby said. was the result of Westby accidentally returning the call from the scammers, which she immediately disconnected. The call at 11:47 was the legitimate call from Apple. was lumped in the same recent calls list as the legitimate call from Apple. The fake call spoofing Apple - at 11:44 a.m. But when Westby looked at her iPhone’s recent calls list, she saw the legitimate call from Apple had been lumped together with the scam call that spoofed Apple: Westby said the Apple agent told her that Apple had not contacted her, that the call was almost certainly a scam, and that Apple would never do that - all of which she already knew. called her and referenced that case ID number at the start of the call. The page displayed a “case ID” to track her inquiry, and just a few minutes later someone from the real Apple Inc. Westby said she immediately went to the support page () and requested to have a customer support person call her back. Note that it lists the correct Apple phone number, street address and Web address (minus the Note in the above screen shot that it lists Apple’s actual street address, their real customer support number, and the real domain (albeit without the “s” at the end of “ The same caller ID information showed up when she answered the scammers’ call this morning. What Westby’s iPhone displayed as the scam caller’s identity. Here’s what her iPhone displayed about the identity of the caller when they first tried her number at 4:34 p.m. The message said she needed to call a 1-866 number before doing anything else with her phone. the day before, but she didn’t answer that call). Westby said earlier today she received an automated call on her iPhone warning that multiple servers containing Apple user IDs had been compromised (the same scammers had called her at 4:34 p.m. Jody Westby is the CEO of Global Cyber Risk LLC, a security consulting firm based in Washington, D.C. The scary part is that if the recipient is an iPhone user who then requests a call back from Apple’s legitimate customer support Web page, the fake call gets indexed in the iPhone’s “recent calls” list as a previous call from the legitimate Apple Support line. It starts with an automated call that display’s Apple’s logo, address and real phone number, warning about a data breach at the company. And if you do get a call you think is a scam, report it at new phone-based phishing scam that spoofs Apple Inc.
#Apple support phone number not automated how to#
Read our article to learn how to block unwanted calls on a mobile phone or on your home phone. If you think there may actually be a problem with one of your accounts, contact the company using a phone number or website you know is real.
#Apple support phone number not automated password#
They’re trying to steal your personal information, like your account password or your credit card number. In both scenarios, the scammers say you can conveniently press 1 to speak with someone (how nice of them!). In fact, they say your account may have been breached. In another twist on the scam, you get a recorded message that says there’s been suspicious activity in your Apple iCloud account. Your browser does not support the audio element. It could be a suspicious purchase, a lost package, or an order they can’t fulfill.
The message says there’s something wrong with your account. In one version of the scam, you get a call and a recorded message that says it’s Amazon. Here’s what you need to know about these calls. Scammers are calling people and using the names of two companies everyone knows, Apple and Amazon, to rip people off.
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